Real-Time AIOps at Scale
This case study illustrates how a Fortune 500 manufacturer achieved enterprise-grade observability and automated incident response through a fully managed AIOps GCC — enabling real-time insights and operational resilience at scale.
Challenge
Overwhelmed by 50,000+ monthly alerts and siloed observability platforms across plants. The existing setup lacked correlation between IT and OT signals, making root cause analysis slow and manual — leading to cascading failures and unplanned downtime.
Solution
Parkar implemented an AIOps GCC delivering:
- Unified IT/OT observability using standardized telemetry
- Automated alert triage and fault resolution
- Cross-functional teams including platform engineering and SRE
Key Results
- 60% reduction in manual escalations
- 3x improvement in incident response time
- Enterprise-grade compliance and real-time insights
Unified Observability, Automated Response
Parkar stood up a dedicated AIOps GCC team combining platform engineers, SREs, and data engineers to build a unified observability layer that bridged IT and operational technology signals.
The system automatically triages, correlates, and resolves alerts — freeing engineering teams to focus on strategic improvements rather than fire-fighting.
Unified IT/OT Observability
Standardized telemetry pipelines ingesting signals from both IT infrastructure and operational technology across plants.
Automated Alert Triage
ML-powered correlation engine that triages 50K+ monthly alerts, reducing noise and surfacing actionable incidents.
Cross-functional SRE Teams
Platform engineering and site reliability engineering teams embedded within the GCC for continuous improvement.
Take the Next Step for Your Business
Take your business further with our expert solutions. We're here to help you grow and succeed. Let's move forward together!
Get Started